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Catch up with the latest #PaxEx news from "in the air + on the ground"

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Take a look at posts that focus on the airline passenger experience... #PaxEx

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Latest Posts

NEW: Virgin Atlantic Economy Flight Review (LGW-MCO)

The Economy Cabin All of Virgin’s 747 fleet that operates out of Gatwick, Manchester and Glasgow were refreshed in 2012 at a staggering cost in excess of £50 million. The refresh saw the addition of new seats and the ultra-responsive Vera Touch in-flight entertainment system. The Economy cabin itself consists of 375 seats and is […]

Aviation: Why Customer Recognition is Important

In a day where there are dozens, hundreds or even thousands of companies offering the same or similar product or service; the challenge to retain customer loyalty and increase the intent (of customers) to recommend is becoming greater. Today I’d like to expand on why I think Customer Recognition is Important to Airlines. In terms […]

Free Disney Dining is Back!

One of the most eagerly anticipated offers for anyone wanting to visit the Walt Disney World Resort is back… Free Disney Dining and Drinks! Guests who book a Walt Disney World holiday including Disney park tickets for five nights or more, can enjoy FREE Disney Dining, or a FREE Breakfast when staying at select Walt Disney World resort hotels. You need […]

A few facts from the 2017 Virgin Atlantic Sustainability Report

Virgin Atlantic recently released their 2018 Sustainability Report. Named “Change is in the Air”, the report details the airline (Virgin Atlantic) and sister tour operator (Virgin Holidays) performance and sustainability figures for the past year (2017). It is actually very interesting to read. You can view the full report here, or I’ve noted some highlights below. Customers, […]

Bargain! Get Gatwick Premium Security for just £1 per person!

Don’t you just love the airport security experience? I don’t think I’ve heard anyone ever say that to me. At the best of times the wait to go through security is just about manageable. Fast-forward to when it’s busy and it’s worse than queuing for an attraction at Disneyland. For a very limited time (ends […]

Top 20 places for star spotting in London and Los Angeles

London and Los Angeles are two destinations close to my heart; and they also happen to be where you may run into a celebrity or two. Air New Zealand have designed a fun “Star Spotter Guide Map” which highlights twenty of the top bars, restaurants and areas where you may just find a celebrity in […]

Virgin Atlantic unveils three new ways to fly in Economy

UK-based airline Virgin Atlantic recently unveiled three new ways to fly in their Economy cabin as part of a multi-million pound investment into the cabin’s product. Now passengers have to opportunity to choose between three different fare levels in Economy; named Economy Light, Economy Classic and Economy Delight. The new fare levels allow passengers to select the product which […]

€2 Billion Expansion for Disneyland Paris Announced!

Earlier this week Robert Iger; Chairman and CEO of The Walt Disney Company announced plans for an incredibly exciting €2bn multi-year expansion for Disneyland Paris. The announcement was made at the prestigious Palais de l’Elysée in Paris alongside French President Emmanuel Macron. What was announced? Walt Disney Studios Park will see the addition of three new areas […]

Air New Zealand unveils the World’s Coolest Safety Video

Air New Zealand are known for their feature safety videos which have taken us to a variety of different places. Whether viewers embarked on a “Fantastical Journey” to learn about “Safety in Hollywood” or to exploring the “Bare Essentials of safety” or  “Safety in Paradise” in the beautiful Cook Islands. Their latest safety video focuses […]

Air New Zealand launches emoji travel tips

We have all learned to love the humble emoji over the past few years. For some millennials, it can often be hard to try and construct a sentence on an electronic device without using one! Notice I didn’t use one there though… Air New Zealand have designed a very interactive tool which allows users to […]

Discovering a #BetterWayToFly to New Zealand

I recently had the opportunity to attend an event which showcased how you can experience A better way to fly to New Zealand with the help of multi-award winning airlines Singapore Airlines and Air New Zealand. Hosted in an underground events space just off the Strand in London; guests like myself had the opportunity to […]

Ben’s thoughts on the Luxury Travel Market

The luxury travel market is something which is continuously evolving, but is it for the better or worse? Last year I had the opportunity to attend a master class about luxury travel which I found to be very insightful. Designed by Larry Piementel, President and CEO of Azamara Club Cruises; the session touched on how the luxury […]