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Catch up with the latest #PaxEx news from "in the air + on the ground"

In the air: British Airways' NEW Club Europe catering has never tasted so good

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In the air: Inside the world of In-flight Entertainment

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Take a look at posts that focus on the airline passenger experience... #PaxEx

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Latest Posts

Black Friday Deal: Fly to Los Angeles for just £175pp!

It’s the most wonderful time of the year… Black Friday deals are just hours away! Black Friday has become incredibly popular this side of “the pond” over the past few years; and it is great to see a number of airlines jumping on the Black Friday deal bandwagon too. So much so, that Air New […]

NEW: A luxurious stay at the Signiel Seoul

I recently had the opportunity to travel to Seoul, South Korea as part of a group and enjoyed a stay at the iconic Signiel Seoul hotel and today I’d like to share parts of my experience with you. I was a guest of the Signel during my short stay as part of an organised tour […]

Inside the Star Alliance Lounge at LAX

I was fortunate enough to visit the Star Alliance Lounge within the Tom Bradley International Terminal at LAX. The $1.9 billion terminal opened in September 2013; and features a plethora of new and exciting retail and dining options; including an Umami Burger and the first Starbucks Evenings airport location on the West Coast. TBIT is […]

A look at the enhanced British Airways Club Europe catering

I recently flew with British Airways on a couple of short-haul flights in Club Europe just after the new catering enhancements were made. Today I’d like to share a few details about the changes with you. If you’re hungry, then I should warn you that food photos are ahead. To begin, the entire catering experience […]

Why solo trips to Disney can be a lot of fun

I’m often asked if I mind ending up going to Disney alone, but the truth is I don’t. Roaming the parks solo can actually be quite a fun experience and is often how I’ve ended up meeting people whom I now call my best friends. Here are a few reasons why visiting a Disney park on your […]

Lounge Review: Club Aspire Heathrow Terminal 3

I recently had the opportunity to experience the Club Aspire lounge which is located within Terminal 3 at Heathrow Airport. Club Aspire is a joint venture between three companies you may have heard of. Swissport (Aspire), the Collinson Group (Priority Pass) and The Club; and opened the lounge in late 2016. General Information The opening times […]

Virgin Atlantic Economy Flight Review (LGW-MCO)

I recently embarked on a little “Jetsetting” adventure for a few days to the Sunshine State of Florida. Today I’d like to share with you my experience of flying in Economy with Virgin Atlantic from London Gatwick to Orlando International Airport. Flight Information Flight: VS015 Route: LGW-MCO Flying Time: 9h15m Aircraft Type: Boeing 747-400 Aircraft […]

Celebrating 100+ years of aviation history in California

California may be known for being home to the magic of movie-making, golden beaches and that thing called Disneyland; but the Golden State has also played it’s part in the history of aviation too. Air New Zealand have recently published a guide which celebrate California’s rich history in aviation – just take a look at […]

British Airways unveil new Flying Start video

Building on the success of the first British Airways Flying Start safety video which was introduced last year; the British airline are set to introduce a new video this summer. The new video continues with the format of promoting British Airways’ charity Flying Start. Flying Start is the worldwide charity partnership between Comic Relief and BA […]

NEW: Virgin Atlantic Economy Flight Review (LGW-MCO)

The Economy Cabin All of Virgin’s 747 fleet that operates out of Gatwick, Manchester and Glasgow were refreshed in 2012 at a staggering cost in excess of £50 million. The refresh saw the addition of new seats and the ultra-responsive Vera Touch in-flight entertainment system. The Economy cabin itself consists of 375 seats and is […]

Aviation: Why Customer Recognition is Important

In a day where there are dozens, hundreds or even thousands of companies offering the same or similar product or service; the challenge to retain customer loyalty and increase the intent (of customers) to recommend is becoming greater. Today I’d like to expand on why I think Customer Recognition is Important to Airlines. In terms […]

Free Disney Dining is Back!

One of the most eagerly anticipated offers for anyone wanting to visit the Walt Disney World Resort is back… Free Disney Dining and Drinks! Guests who book a Walt Disney World holiday including Disney park tickets for five nights or more, can enjoy FREE Disney Dining, or a FREE Breakfast when staying at select Walt Disney World resort hotels. You need […]