British Airways unveil new Flying Start video

Building on the success of the first British Airways Flying Start safety video which was introduced last year; the British airline are set to introduce a new video this summer. The new video continues with the format of promoting British Airways’ charity Flying Start. Flying Start is the worldwide charity partnership between Comic Relief and BA […]

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NEW: Virgin Atlantic Economy Flight Review (LGW-MCO)

The Economy Cabin All of Virgin’s 747 fleet that operates out of Gatwick, Manchester and Glasgow were refreshed in 2012 at a staggering cost in excess of £50 million. The refresh saw the addition of new seats and the ultra-responsive Vera Touch in-flight entertainment system. The Economy cabin itself consists of 375 seats and is […]

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Aviation: Why Customer Recognition is Important

In a day where there are dozens, hundreds or even thousands of companies offering the same or similar product or service; the challenge to retain customer loyalty and increase the intent (of customers) to recommend is becoming greater. Today I’d like to expand on why I think Customer Recognition is Important to Airlines. In terms […]

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