British Airways unveil new Flying Start video

Building on the success of the first British Airways Flying Start safety video which was introduced last year; the British airline are set to introduce a new video this summer. The new video continues with the format of promoting British Airways’ charity Flying Start. Flying Start is the worldwide charity partnership between Comic Relief and BA […]

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Aviation: Why Customer Recognition is Important

In a day where there are dozens, hundreds or even thousands of companies offering the same or similar product or service; the challenge to retain customer loyalty and increase the intent (of customers) to recommend is becoming greater. Today I’d like to expand on why I think Customer Recognition is Important to Airlines. In terms […]

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A few facts from the 2017 Virgin Atlantic Sustainability Report

Virgin Atlantic recently released their 2018 Sustainability Report. Named “Change is in the Air”, the report details the airline (Virgin Atlantic) and sister tour operator (Virgin Holidays) performance and sustainability figures for the past year (2017). It is actually very interesting to read. You can view the full report here, or I’ve noted some highlights below. Customers, […]

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