Aviation: Why Customer Recognition is Important

In a day where there are dozens, hundreds or even thousands of companies offering the same or similar product or service; the challenge to retain customer loyalty and increase the intent (of customers) to recommend is becoming greater. Today I’d like to expand on why I think Customer Recognition is Important to Airlines. In terms […]

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Delta reinvents the international Main Cabin dining experience

Today Delta Air Lines have unveiled a brand new inflight dining experience which will feature in the Main (Economy) Cabin on international flights. The series of investments to enhance the passenger experience are set to debut on board select flights with the U.S. carrier from November and will continue into next year. At a time […]

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Traveller Trends by the Numbers with Air New Zealand

Air New Zealand have recently begun their new financial year, so the airline decided to release some key customer metrics from the past twelve months; which made for some interesting reading into travellers’ preferences and habits. So, here are some traveller trends from passengers flying with Air New Zealand. #AirNZTravellerTrends Between the 1st of July […]

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