Lounge Review: Club Aspire Heathrow Terminal 3

I recently had the opportunity to experience the Club Aspire lounge which is located within Terminal 3 at Heathrow Airport. Club Aspire is a joint venture between three companies you may have heard of. Swissport (Aspire), the Collinson Group (Priority Pass) and The Club; and opened the lounge in late 2016. General Information The opening times […]

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British Airways unveil new Flying Start video

Building on the success of the first British Airways Flying Start safety video which was introduced last year; the British airline are set to introduce a new video this summer. The new video continues with the format of promoting British Airways’ charity Flying Start. Flying Start is the worldwide charity partnership between Comic Relief and BA […]

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Aviation: Why Customer Recognition is Important

In a day where there are dozens, hundreds or even thousands of companies offering the same or similar product or service; the challenge to retain customer loyalty and increase the intent (of customers) to recommend is becoming greater. Today I’d like to expand on why I think Customer Recognition is Important to Airlines. In terms […]

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