This morning, Delta Air Lines reported a major systems outage which has affected their operations around the world. In short, passengers are unable to check-in of board their flights.
The airline communicated via social media advising that flights which are currently awaiting departure have been grounded, whilst those already en-route are operating normally.
I had a quick look on Twitter, and unsurprisingly the queues to check-in for flights at airports around the world are increasing by the minute.
Due to their partnership, Delta share their check-in location at London Heathrow’s Terminal 3 with Virgin Atlantic – and it looks a bit chaotic right now. Some individual’s on social media have suggested that passengers might be able to re-book onto Virgin Atlantic operated services to the US; however this is subject to capacity and other factors.
Delta are trying to resolve the problem as soon as possible, but strongly advise passengers to check the status of their flight before travelling to the airport; and to allow plenty of time to check-in. If you are able to delay your travel for another date, that might also be a good idea.
In situations like this, it’s worth remembering that although it is stressful; staff members are doing all they can to get passengers away as quickly and as safely as possible. I’ve been in situations like this before and will admit it’s not great, but having a little patience and courtesy for the staff doesn’t hurt at all.
I sincerely hope that this issue is resolved promptly; however it’s worth noting that due to aircraft being in the wrong positions and cabin crew going “out of hours”, further delays can be expected.
Technology can be a wonderful thing, but when things go wrong… It’s pretty ugly.